PRIVACY POLICY
Effective Date: June 1, 2026 | Last Updated: July 27, 2026
Expert Realty Solutions, Inc. DBA Guaranteed Home Solutions Programs ("ERS," "Guaranteed Home Solutions," "we," "us," or "our"), headquartered in Troy, Michigan, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at guaranteedhomesolution.com, submit any form, use our Guaranteed Home Solutions Programs, or communicate with our team. By using our website or services, you agree to the terms of this Privacy Policy.
Expert Realty Solutions, Inc. is a licensed real estate brokerage doing business as Guaranteed Home Solutions Programs. All references to "Guaranteed Home Solutions," "Guaranteed Home Solutions Programs," or guaranteedhomesolution.com refer to Expert Realty Solutions, Inc., the legal entity responsible for all services, communications, and data described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with our website, forms, or services:
- Personal Identification Information: Your name, email address, phone number, mailing address, and property address.
- Property and Financial Information: Details about your current home, mortgage balance, lease terms, and real estate goals as provided during consultations or form submissions.
- Usage Data: Browser type, IP address, pages visited, time spent on pages, and referral URLs collected automatically through cookies and analytics tools.
- Communications: Records of emails, phone calls, text messages, and chat interactions between you and our team.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To contact you regarding your real estate inquiry and our Guaranteed Home Solutions Programs
- To schedule consultations and send appointment reminders
- To send program qualification updates and service notifications
- To send marketing messages about our programs, offers, and services — only if you have explicitly provided marketing consent
- To improve our website, services, and marketing communications
- To comply with applicable legal obligations and protect our rights
3. SMS and Text Message Communications
By providing your mobile phone number and checking a consent box on any Expert Realty Solutions, Inc. DBA Guaranteed Home Solutions Programs form, you agree to receive text messages from us at the number provided. You may receive marketing messages or non-marketing messages depending on the consent you provided. Message frequency may vary. Message and data rates may apply.
To opt out of all text messages at any time, reply STOP to any message we send. For assistance, reply HELP or contact us directly at info@expertrealtysolutions.com or 800-979-3591.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We do not share leads' information with any affiliates, data brokers, or unaffiliated third-party marketers for promotional purposes. We may share your information only in the following limited circumstances:
- Service Providers: Subcontractors who assist us in operating our business — including CRM platforms, email services, and customer support tools — under strict confidentiality agreements. This includes aggregators and providers of our Text Message services solely for the purpose of message delivery.
- Builder Partners: Only if you have been referred by or expressed interest in a specific new construction builder partner, and only with your knowledge as part of your active home purchase consultation.
- Legal Requirements: When required by applicable law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Cookies and Tracking Technologies
Our website and associated landing pages use cookies, tracking pixels, and similar technologies to improve your browsing experience and analyze traffic. We may use tools including Google Tag Manager, Google Analytics, Meta Pixel, and the Vibe.co advertising pixel. You may control cookie settings through your browser preferences at any time.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet is 100% secure. While we are committed to protecting your data, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information, subject to applicable legal retention requirements
- Opt out of marketing text messages at any time by replying STOP to any message
- Opt out of marketing emails by clicking the unsubscribe link in any email we send
To exercise any of these rights, contact us at info@expertrealtysolutions.com.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@expertrealtysolutions.com and we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Legal Business Name: Expert Realty Solutions, Inc. Doing Business As: Guaranteed Home Solutions Programs Troy, Michigan
Email: info@expertrealtysolutions.com Phone: 800-979-3591 Website: guaranteedhomesolution.com